Harm in the last 10 years and avoidability of harm in the latest harm episode
| Valid data, n | All patients (%) (n=1445) | Complainants (%) (n=333) | Regular patients (%) (n=1112) | P value* | |
| Self-reported harm in the last 10 years | 1306 | <0.001 | |||
| Yes | 408 (31.2) | 251 (78.2) | 157 (15.9) | ||
| No | 823 (63.0) | 56 (17.5) | 767 (77.9) | ||
| Don’t know | 75 (5.7) | 14 (4.4) | 61 (6.2) | ||
| Perceived avoidability of harm in the latest harm episode† | 392 | <0.001 | |||
| Avoidable: the harm could have been avoided if the healthcare professionals had listened to me | 235 (59.9) | 165 (68.8) | 70 (46.1) | ||
| Possibly avoidable: the harm could possibly have been avoided if the healthcare professionals had listened to me | 82 (20.9) | 42 (17.5) | 40 (26.3) | ||
| Unavoidable: the harm could not have been avoided even if the healthcare professionals had listened to me | 75 (19.1) | 33 (13.8) | 42 (27.6) |
*Pearson’s χ2 test.
†Only among those who reported harm (n=408).