RT Journal Article
SR Electronic
T1 Taking complaints seriously: using the patient safety lens
JF BMJ Quality & Safety
JO BMJ Qual Saf
FD BMJ Publishing Group Ltd
SP 352
OP 355
DO 10.1136/bmjqs-2015-004337
VO 24
IS 6
A1 Gallagher, Thomas H
A1 Mazor, Kathleen M
YR 2015
UL http://qualitysafety.bmj.com/content/24/6/352.abstract
AB