RT Journal Article SR Electronic T1 Improving quality and safety of telephone based delivery of care: teaching telephone consultation skills JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 2 OP 3 DO 10.1136/qshc.2003.009241 VO 13 IS 1 A1 Car, J A1 Freeman, G K A1 Partridge, M R A1 Sheikh, A YR 2004 UL http://qualitysafety.bmj.com/content/13/1/2.abstract AB