Striving for high reliability in healthcare: a qualitative study of the implementation of a hospital safety programme

Leahora Rotteau; Joanne Goldman; Kaveh G. Shojania; Timothy J. Vogus; Marlys Christianson; G. Ross Baker; Paula Rowland; Maitreya Coffey

doi:10.1136/bmjqs-2021-013938

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Striving for high reliability in healthcare: a qualitative study of the implementation of a hospital safety programme

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Leahora Rotteau Centre for Quality Improvement and Patient Safety, University of Toronto, Toronto, Ontario, Canada http://orcid.org/0000-0002-1251-1073PubMed articles Google scholar articles
Joanne Goldman Centre for Quality Improvement and Patient Safety, University of Toronto, Toronto, Ontario, Canada Department of Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada Wilson Centre for Research in Education, University of Toronto, Toronto, Ontario, Canada http://orcid.org/0000-0003-1589-4070PubMed articles Google scholar articles
Kaveh G. Shojania Centre for Quality Improvement and Patient Safety, University of Toronto, Toronto, Ontario, Canada Department of Medicine, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada Department of Medicine, Sunnybrook Health Sciences Centre, Toronto, Ontario, Canada http://orcid.org/0000-0002-9942-0130PubMed articles Google scholar articles
Timothy J. Vogus Owen Graduate School of Management, Vanderbilt University, Nashville, Tennessee, USA PubMed articles Google scholar articles
Marlys Christianson Rotman School of Management, University of Toronto, Toronto, Ontario, Canada PubMed articles Google scholar articles
G. Ross Baker Institute for Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada PubMed articles Google scholar articles
Paula Rowland Wilson Centre for Research in Education, University of Toronto, Toronto, Ontario, Canada Department of Occupational Science and Occupational Therapy, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada PubMed articles Google scholar articles
Maitreya Coffey The Hospital for Sick Children, Toronto, Ontario, Canada Children's Hospitals Solutions for Patient Safety, Cincinnati, Ohio, USA Department of Paediatrics, Temerty Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada PubMed articles Google scholar articles

Correspondence to Dr Leahora Rotteau, Centre for Quality Improvment and Patient Safety, University of Toronto, Toronto, ON M4N 3M5, Canada; Leahora.Rotteau@sunnybrook.ca

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Rotteau L, Goldman J, Shojania KG, et al

Striving for high reliability in healthcare: a qualitative study of the implementation of a hospital safety programme

BMJ Quality & Safety 2022;31:867-877.

Publication history

Received July 6, 2021
Accepted May 10, 2022
First published June 1, 2022.

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November 17, 2022

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