Table 4

Thematic framework: core themes and subthemes

ThemeSubthemeExamples
Awareness

  • Knowledge

  • Information

  • Past experience

  • Safe/recommended temperatures

  • Health impacts of cold weather

  • Using technology (heating, information and finance)

  • Fuel payment and tariffs

Behavioural influencesAgeDifferent generations > or <75
Mindset and values

  • Thrift

  • Protective of privacy

  • Protective of independence

  • Hardiness and stoicism

  • Pride

  • Trust

  • Fearful

  • Prefer routine to change

Social connections

  • Living with or near family/friends

  • Trusting of family/friends

  • Family/friends informed and supportive

  • Dependent/independent

  • Isolated

BarriersMoney

  • Income

  • Fuel costs

  • Household expenditure

Technology

  • Heating, eg, boilers, programmers, central heating, controls, radiators, heaters.

  • Communication, eg, information and campaign materials, media representations of older people, internet and electronic communication, digital displays.

  • Banking, eg, direct debits, online banking

Money and finance

  • Prefer cash

  • Dislike credit

  • Prefer post office

  • Closing down of high street banks

  • Electronic and online banking

Visibility

  • Past experience fuel and payment visible (coal and cash)

  • Now fuel and payment invisible (gas/electric and direct debit/online banking)

  • Older people invisible in society

  • Affordable warmth schemes and incentives invisible to older people

Disjointed systems

  • Fragmentation

  • Duplication

  • Referral disjointed