Sources of support used by participants during the wait time (n=375)
| Source of support | Used this source | Helpfulness rating | |
| n (%) | M | SD | |
| Informal sources | |||
| Friends | 338 (90.1) | 3.09 | 1.18 |
| Parent | 331 (88.3) | 2.30 | 1.18 |
| Siblings | 260 (69.3) | 2.00 | 1.13 |
| Other relative/family | 225 (60.0) | 1.97 | 1.20 |
| Other adult | 201 (53.6) | 2.16 | 1.15 |
| Professional sources | |||
| GP/local doctor | 305 (81.3) | 2.23 | 1.10 |
| School counsellor | 278 (74.1) | 2.17 | 1.22 |
| Teacher | 257 (73.3) | 2.06 | 1.13 |
| Year advisor or equivalent | 233 (62.1) | 1.94 | 1.15 |
| Other MH professionals | 232 (61.9) | 2.35 | 1.21 |
| Digital sources | |||
| Web-based assessment tools | 274 (73.3) | 2.56 | 1.18 |
| Mental health websites | 270 (72.0) | 2.40 | 1.21 |
| Telephone helpline | 230 (61.3) | 1.93 | 1.17 |
| Mental health mobile app | 214 (57.1) | 2.00 | 1.00 |
| Online mental health programme | 196 (52.2) | 2.06 | 1.10 |
| Online mental health chat services | 189 (50.4) | 2.10 | 1.10 |
| Online mental health support forums | 165 (44.0) | 2.25 | 1.31 |
Percentages are reported for the subset of participants that selected each source of support. The range for each source of support listed is 1 (not at all helpful) to 5 (extremely helpful).
GP, general practitioner; MH, mental health.