Table 4

Barriers and facilitators to implement complex interventions identified by the process evaluation

BarriersFacilitators
Contextual factorsContextual factors (14 studies):
  • Sociocultural environment

  • Natural disasters or seasonal trends

  • Lack of financial resources

  • Poor physical environment of the intervened setting (school)

  • Parent and socioeconomic-related issues

  • Social environment does not endorse healthy behaviours to prevent and control NCDs

  • New responsibilities for participants as caregiver for parents/children

  • Work schedule

  • No money to pay transport

  • Relocation

  • Poverty

Contextual factors (one study):
  • Access to the healthcare services was not a limitation

Health systemHealth systems (17 studies):
  • Low funding and poor organisation of the health system

  • Poor infrastructure (periods without electricity)

  • Limited access to physicians

  • Limited health insurance

  • Low evidence of based practices

  • Poor follow-up of patients and lack of quality in medical records

  • Absence of protocol for disease management

  • Low contrareference of patients

  • Poor integration of health workers in the intervention team

  • Poor infrastructure in the health facility for conducted intervention

  • Delay in receiving the results and the quality of the examinations

  • Weak monitoring systems

  • Need for context-adapted guidelines


Low availability of medicines (four studies)
Low availability of equipment’s and supplies (six studies)
Health system (seven studies):
  • Strong primary healthcare structure for NCD and good funding

  • Effective referral systems and availability of resources

  • Network of healthcare centres

  • Organisation between health services

  • Good availability of resources


Good availability of drugs (two studies):
  • Facilities were adequately equipped and had sufficient reagents (one study)

Human resourcesHuman resources (14 studies):
  • Lack of health personnel and few health specialists

  • Low availability of trained health professionals

  • High workload of healthcare workers due to the intervention

  • Staff turnover

  • Poor training of health providers

Health resources (two studies):
  • Physician recognised that health providers have more skills and the prescription is better

  • Health providers receive strong support from their respective departments

AttitudeAttitudes (five studies):
  • Low trust in the intervention or poor knowledge about the intervention

  • Cultural attitudes

  • Fears and myths

  • Poor motivation of local leaders


Poor involvement due to low-risk perception to get sick or to have severe disease (six studies)
Low trust in the project (three studies)
Buy-in from the health workers and other intervened groups (four studies):
  • ‘Health providers consider the integrated screening relevant’

  • Physician’s duties were delegated to the nurse and patients have become motivated to participate in the classes, ‘They developed a sense of belonging to the project…’


Community engagement or social support (10 studies):
  • Support from neighbours

  • Peer leaders value the emergence of emotional support

  • Group and individual contacts provided opportunities for encouragement and attention to emotional and motivational issues

  • ‘Improve the patients' self-esteem and to overcome internal stigma which in turn reduced social isolation’


Good attitude of the staff and good communication skills (four studies)
Policy and organisation factorsPolicy factors (five studies):
  • Deficiencies in the regulatory sector between legal norms and health policies

  • Absence of a primary healthcare-level policy

  • Policies without guidance or a proper implementation

  • Change of local government

  • Policies without local evidence and high turnover of decision makers


Poor coordination between stakeholders (five studies)
Political support or support from decision-makers (eight studies):
  • Medicines were included in the list of essential drugs

  • Health centres are supported by district health authorities and their development partners

  • Political and technical stakeholders were very positive towards the programme

OthersOther specific barriers related to each project:
  • Poor interaction between participants in the support group, differences between HIV and NCD services

  • Stigma

Positive impact in process evaluation outcomes (seven studies):
  • Positive experiences of patients

  • Patients accept the intervention

  • The technological tool was acceptable to community and doctors

  • Rigour in implementation and good reach

  • Providers felt that they had observed changes in patient behaviour


Positive characteristics of some intervention components (six studies)
  • NCDs, non-communicable diseases.