Scores of patient experience in sample hospitals
| Section | Mean | Minimum | Maximum | SD |
| (A) Score of PPE-15 | ||||
| Total score of PPE-15 | 41.33 | 23.00 | 56.00 | 4.75 |
| S1 | 8.17 | 3.00 | 11.00 | 1.15 |
| S2 | 7.99 | 2.00 | 10.00 | 1.25 |
| S3 | 8.34 | 3.00 | 12.00 | 1.71 |
| S4 | 2.97 | 1.00 | 4.00 | 0.83 |
| S5 | 5.41 | 2.00 | 8.00 | 1.11 |
| S6 | 8.45 | 3.00 | 13.00 | 1.17 |
| (B) Score of overall evaluation | ||||
| Overall satisfaction | 3.45 | 1.00 | 4.00 | 0.61 |
| Patient loyalty (revisiting possibility) | 3.48 | 1.00 | 4.00 | 0.78 |
Objectives = 1241; S1, information transmission and patient education; S2, respect for patient preference; S3, emotional support; S4, physical comfort; S5, involvement of family or friends; and S6, continuity of medical service.
PPE, Picker Patient Experience; SD, Std. Deviation.