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We would agree with Shah et al that Quality Improvement techniques have much to offer clinicians, managers and patients. It is tempting to think that at times of crisis, such as the covid-19 pandemic, clinician involvement in process improvement is somehow a luxury that cannot be afforded.
We suggest that the opposite is true. There has never been a time when it is more important to refine processes so that patients to get maximum benefit from every minute of health service staff time, no matter from which discipline.
Our team has been delivering QI support as an accredited Delivery Partner to NHS England and NHS Improvement’s Time for Care team delivering the Access Improvement Programme. Between April 2020 and April 2021 we have supported 132 practices to make changes that have, or are planned to, save:
• 30,495 Hours clinical time
• 42,851 Hours Admin time
Utilising QI techniques. This has made a significant impact to those on the front line.
Yours Faithfully
Richard More
Competing interests:
I gain financially from delivering quality improvement programmes
Re: Quality improvement at times of crisis
Dear Editor,
We would agree with Shah et al that Quality Improvement techniques have much to offer clinicians, managers and patients. It is tempting to think that at times of crisis, such as the covid-19 pandemic, clinician involvement in process improvement is somehow a luxury that cannot be afforded.
We suggest that the opposite is true. There has never been a time when it is more important to refine processes so that patients to get maximum benefit from every minute of health service staff time, no matter from which discipline.
Our team has been delivering QI support as an accredited Delivery Partner to NHS England and NHS Improvement’s Time for Care team delivering the Access Improvement Programme. Between April 2020 and April 2021 we have supported 132 practices to make changes that have, or are planned to, save:
• 30,495 Hours clinical time
• 42,851 Hours Admin time
Utilising QI techniques. This has made a significant impact to those on the front line.
Yours Faithfully
Richard More
Competing interests: I gain financially from delivering quality improvement programmes