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Setting standards based on patients' views on access and continuity: secondary analysis of data from the general practice assessment survey

BMJ 2003; 326 doi: https://doi.org/10.1136/bmj.326.7383.258 (Published 01 February 2003) Cite this as: BMJ 2003;326:258

Data supplement

  • Table A

    Table B

    Table C

    Table D

    Table E

    Table F
     

    Table A [As supplied by authors] Proportion of patients satisfied with access and continuity in general practice - interaction with gender (n=13975)
     

    Waiting time for an appointment with a particular GP
     
    Male
    Female
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day5.3% (45)94.7% (809)5.5% (74)94.5% (1275)
    Next day19.2% (243)80.8% (1020)19.4% (359)80.6% (1489)
    2-3 days60.6% (928)39.4% (604)64.1% (1626)35.9% (912)
    4-5 days82.4% (596)17.6% (127)87.2% (1263)12.8% (185)
    More than 5 days93.0% (688)7.0% (52)96.5% (1622)3.5% (58)
    Waiting time for an appointment with any GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day7.9% (137)92.1% (1593)6.8% (218)93.2% (3000)
    Next day27.5% (467)72.5% (1231)30.9% (871)69.1% (1944)
    2-3 days68.1% (827)31.9% (387)73.8% (1462)26.2% (520)
    4-5 days81.9% (245)18.1% (54)90.1% (499)9.9% (55)
    More than 5 days90.6% (155)9.4% (16)94.6% (278)5.4% (16)
    Waiting times for consultations to begin
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    0 minutes3.9% (8)96.1% (198)6.7% (25)93.3% (346)
    Less than 5 minutes4.9% (31)95.1% (604)7.9% (79)92.1% (921)
    6-10 minutes28.0% (478)72.0% (1229)36.5% (1077)63.5% (1871)
    11-20 minutes63.3% (965)36.7% (559)75.9% (2065)24.1% (657)
    21-30 minutes84.1% (514)15.9% (97)89.9% (985)10.1% (111)
    31-45 minutes92.4% (257)7.6% (21)94.1% (434)5.9% (27)
    More than 45 minutes98.0% (148)2.0% (3)97.0% (257)3.0% (8)
    Continuity for seeing the same GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Always2.4% (29)97.6% (1193)2.3% (44)97.7% (1844)
    Almost always8.2% (151)91.8% (1690)8.0% (249)92.0% (2867)
    A lot of the time27.0% (193)73.0% (523)27.0% (366)73.0% (992)
    Some of the time62.2% (598)37.8% (364)67.3% (1284)32.7% (623)
    Almost never75.2% (230)24.8% (76)84.1% (419)15.9% (79)
    Never66.2% (43)33.8% (22)83.3% (80)16.7% (16)

     

    Table B [As supplied by authors] Proportion of patients satisfied with access and continuity in general practice - interaction with ethnicity (n=13816)
     

    Waiting time for an appointment with a particular GP
     
    White
    Non-white
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day4.3% (77)95.7% (1696)10.1% (41)89.9% (364)
    Next day17.8% (468)82.2% (2159)29.4% (126)70.6% (302)
    2-3 days62.2% (2189)37.8% (1332)69.2% (350)30.8% (156)
    4-5 days85.6% (1596)14.4% (268)85.8% (253)14.2% (42)
    More than 5 days95.6% (2006)4.4% (92)93.0% (278)7.0% (21)
    Waiting time for an appointment with any GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day6.5% (277)93.5% (3965)11.0% (72)89.0% (581)
    Next day28.6% (1113)71.4% (2785)39.2% (217)60.8% (336)
    2-3 days71.6% (1935)28.4% (768)72.9% (337)27.1% (125)
    4-5 days88.5% (605)11.5% (79)82.8% (130)17.2% (27)
    More than 5 days93.3% (332)6.7% (24)90.7% (98)9.3% (10)
    Waiting times for consultations to begin
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    0 minutes4.9% (23)95.1% (444)10.2% (10)89.8% (88)
    Less than 5 minutes5.8% (84)94.2% (1360)13.6% (23)86.4% (146)
    6-10 minutes31.7% (1280)68.3% (2752)42.7% (241)57.3% (324)
    11-20 minutes71.3% (2606)28.7% (1047)71.0% (394)29.0% (161)
    21-30 minutes88.5% (1256)11.5% (164)84.1% (228)15.9% (43)
    31-45 minutes94.2% (534)5.8% (33)90.9% (149)9.1% (15)
    More than 45 minutes98.0% (294)2.0% (6)96.4% (107)3.6% (4)
    Continuity for seeing the same GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Always1.8% (48)98.2% (2633)6.6% (26)93.4% (369)
    Almost always7.4% (328)92.6% (4099)12.9% (64)87.1% (432)
    A lot of the time27.4% (474)72.6% (1256)25.2% (81)74.8% (240)
    Some of the time69.5% (1565)30.5% (687)52.4% (301)47.6% (273)
    Almost never83.3% (549)16.7% (110)70.1% (89)29.9% (38)
    Never79.9% (107)20.1% (27)65.0% (13)35.0% (7)

     

    Table C [As supplied by authors] Proportion of patients satisfied with access and continuity in general practice - interaction with chronic illness status (n=13753)
     

    Waiting time for an appointment with a particular GP
     
    Chronic illness
    No chronic illness
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day6.1% (49)93.9% (758)4.9% (66)95.1% (1288)
    Next day14.0% (156)86.0% (961)22.5% (436)77.5% (1504)
    2-3 days56.1% (835)43.9% (654)66.9% (1688)33.1% (837)
    4-5 days80.5% (649)19.5% (157)89.1% (1184)10.9% (145)
    More than 5 days93.6% (945)6.4% (65)96.5% (1328)3.5% (48)
    Waiting time for an appointment with any GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day7.3% (135)92.7% (1704)7.1% (215)92.9% (2822)
    Next day27.6% (461)72.4% (1208)31.3% (869)68.7% (1905)
    2-3 days66.2% (773)33.8% (394)74.8% (1483)25.2% (499)
    4-5 days82.9% (290)17.1% (60)90.4% (435)9.6% (46)
    More than 5 days89.7% (183)10.3% (21)94.4% (236)5.6% (14)
    Waiting times for consultations to begin
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    0 minutes6.4% (15)93.6% (220)4.9% (16)95.1% (308)
    Less than 5 minutes6.4% (37)93.6% (537)6.9% (71)93.1% (962)
    6-10 minutes29.3% (495)70.7% (1193)35.9% (1036)64.1% (1850)
    11-20 minutes64.8% (1061)35.2% (577)75.7% (1921)24.3% (616)
    21-30 minutes84.3% (536)15.7% (100)90.0% (958)10.0% (106)
    31-45 minutes92.8% (269)7.2% (21)94.1% (412)5.9% (26)
    More than 45 minutes96.4% (162)3.6% (6)97.9% (237)2.1% (5)
    Continuity for seeing the same GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Always2.4% (32)97.6% (1323)2.3% (39)97.7% (1660)
    Almost always7.8% (157)92.2% (1847)8.0% (233)92.0% (2666)
    A lot of the time27.0% (205)73.0% (555)27.0% (342)73.0% (924)
    Some of the time65.5% (586)34.5% (309)66.0% (1273)34.0% (656)
    Almost never82.0% (150)18.0% (33)80.1% (484)19.9% (120)
    Never84.4% (27)15.6% (5)73.2% (93)26.8% (34)

     

    Table D [As supplied by authors] Proportion of patients satisfied with access and continuity in general practice - interaction with employment status (n=7256)
     

    Waiting time for an appointment with a particular GP
     
    Employed (part or full time)
    Other
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day4.2% (21)95.8% (475)4.1% (20)95.9% (469)
    Next day23.4% (209)76.6% (684)17.1% (168)82.9% (814)
    2-3 days72.6% (916)27.4% (345)59.1% (624)40.9% (432)
    4-5 days93.2% (545)6.8% (40)82.4% (370)17.6% (79)
    More than 5 days98.4% (612)1.6% (10)96.9% (410)3.1% (13)
    Waiting time for an appointment with any GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day7.7% (105)92.3% (1250)6.4% (78)93.6% (1145)
    Next day35.0% (450)65.0% (837)25.7% (326)74.3% (942)
    2-3 days80.6% (727)19.4% (175)69.0% (492)31.0% (221)
    4-5 days96.1% (199)3.9% (8)83.1% (113)16.9% (23)
    More than 5 days99.1% (105)0.9% (1)96.6% (57)3.4% (2)
    Waiting times for consultations to begin
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    0 minutes3.8% (4)96.2% (101)4.3% (7)95.7% (154)
    Less than 5 minutes5.2% (24)94.8% (437)4.8% (20)95.2% (400)
    6-10 minutes36.5% (458)63.5% (798)27.0% (330)73.0% (894)
    11-20 minutes79.1% (942)20.9% (249)64.3% (650)35.7% (361)
    21-30 minutes94.5% (478)5.5% (28)86.1% (322)13.9% (52)
    31-45 minutes94.6% (210)5.4% (12)93.9% (123)6.1% (8)
    More than 45 minutes100% (116)0% (0)96.2% (75)3.8% (3)
    Continuity for seeing the same GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Always2.2% (15)97.8% (675)1.8% (17)98.2% (923)
    Almost always7.8% (109)92.2% (1287)6.8% (93)93.2% (1272)
    A lot of the time29.3% (178)70.7% (429)25.7% (110)74.3% (318)
    Some of the time72.0% (593)28.0% (231)66.8% (346)33.2% (172)
    Almost never88.2% (262)11.8% (35)71.7% (86)28.3% (34)
    Never76.7% (33)23.3% (10)78.6% (22)21.4% (6)

     
     

    Table E [As supplied by authors] Proportion of patients satisfied with access and continuity in general practice - interaction with home ownership status (n=13736)
     

    Waiting time for an appointment with a particular GP
     
    Owner occupier
    Other
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day4.4% (49)95.6% (1077)6.1% (63)93.9% (965)
    Next day19.0% (369)81.0% (1573)20.8% (228)79.2% (869)
    2-3 days63.7% (1626)36.3% (927)61.6% (897)38.4% (558)
    4-5 days85.8% (1237)14.2% (204)85.5% (606)14.5% (103)
    More than 5 days95.7% (1554)4.3% (69)94.2% (718)5.8% (44)
    Waiting time for an appointment with any GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day6.3% (194)93.7% (2891)8.5% (152)91.5% (1628)
    Next day30.2% (868)69.8% (2005)29.7% (463)70.3% (1096)
    2-3 days74.4% (1457)25.6% (502)67.8% (808)32.2% (383)
    4-5 days89.5% (462)10.5% (54)83.2% (267)16.8% (54)
    More than 5 days94.0% (237)6.0% (15)91.5% (183)8.5% (17)
    Waiting times for consultations to begin
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    0 minutes5.6% (15)94.4% (254)5.9% (17)94.1% (272)
    Less than 5 minutes6.2% (61)93.8% (923)7.4% (45)92.6% (563)
    6-10 minutes31.6% (933)68.4% (2019)36.8% (599)63.2% (1029)
    11-20 minutes72.6% (1970)27.4% (743)69.3% (1020)30.7% (451)
    21-30 minutes90.0% (980)10.0% (109)84.0% (508)16.0% (97)
    31-45 minutes95.0% (439)5.0% (23)90.4% (235)9.6% (25)
    More than 45 minutes98.6% (213)1.4% (3)96.8% (184)3.2% (6)
    Continuity for seeing the same GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Always2.1% (37)97.9% (1753)2.5% (32)97.5% (1225)
    Almost always7.2% (242)92.8% (3105)9.6% (150)90.4% (1419)
    A lot of the time27.7% (352)72.3% (918)25.7% (194)74.3% (562)
    Some of the time71.1% (1198)28.9% (486)58.5% (659)41.5% (468)
    Almost never86.5% (436)13.5% (68)71.7% (200)28.3% (79)
    Never77.8% (70)22.2% (20)77.8% (49)22.2% (14)

     

    Table F [As supplied by authors] Proportion of patients satisfied with access and continuity in general practice - Interaction with age (n=11339)
     

    Access issueNot satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Waiting time for an appointment with a particular GP
     
    16-30
    31-45
    46-59
    60+
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day10.1% (41)89.9% (366)5.4% (35)94.6% (609)5.4% (20)94.6% (350)1.2% (5)98.8% (407)
    Next day25.2% (125)74.8% (372)25.8% (195)74.2% (561)16.5% (103)83.5% (522)13.3% (110)86.7% (718)
    2-3 days64.7% (490)35.3% (267)73.5% (793)26.5% (286)64.7% (483)35.3% (264)48.1% (406)51.9% (438)
    4-5 days91.6% (316)8.4% (29)91.8% (516)8.2% (46)85.9% (352)14.1% (58)74.0% (282)26.0% (99)
    More than 5 days98.8% (338)1.2% (4)97.8% (572)2.2% (13)95.6% (409)4.4% (19)89.7% (287)10.3% (33)
    Waiting time for an appointment with any GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Same day10.2% (79)89.8% (692)8.6% (117)91.4% (1242)5.7% (51)94.3% (837)5.0% (51)95.0% (961)
    Next day28.6% (207)71.4% (516)36.0% (394)64.0% (701)30.0% (275)70.0% (641)20.2% (208)79.8% (824)
    2-3 days74.4% (457)25.6% (157)78.2% (659)21.8% (184)73.9% (408)26.1% (144)58.0% (337)42.0% (244)
    4-5 days89.3% (142)10.7% (17)91.2% (197)8.8% (19)87.5% (133)12.5% (19)79.6% (82)20.4% (21)
    More than 5 days97.5% (79)2.5% (2)98.2% (111)1.8% (2)91.7% (66)8.3% (6)87.7% (50)12.3% (7)
    Waiting times for consultations to begin
     
    16-30
    31-45
    46-59
    60+
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    0 minutes2.3% (2)97.7% (84)8.6% (11)91.4% (117)5.1% (5)94.9% (94)4.6% (7)95.4% (146)
    Less than 5 minutes6.6% (20)93.4% (284)7.8% (31)92.2% (366)7.6% (24)92.4% (292)2.8% (10)97.2% (348)
    6-10 minutes45.3% (331)54.7% (400)40.6% (455)59.4% (666)28.5% (254)71.5% (638)20.3% (214)79.7% (842)
    11-20 minutes80.5% (588)19.5% (142)77.4% (863)22.6% (252)71.9% (548)28.1% (214)54.5% (434)45.5% (362)
    21-30 minutes92.3% (250)7.7% (21)90.9% (468)9.1% (47)88.1% (281)11.9% (38)80.9% (216)19.1% (51)
    31-45 minutes97.0% (130)3.0% (4)93.6% (205)6.4% (14)93.7% (118)6.3% (8)89.1% (90)10.9% (11)
    More than 45 minutes98.9% (91)1.1% (1)97.7% (128)2.3% (3)95.5% (63)4.5% (3)96.3% (52)3.7% (2)
    Continuity for seeing the same GP
     Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)Not satisfied % (N)Satisfied % (N)
    Always4.0% (17)96.0% (409)2.5% (17)97.5% (670)1.9% (12)98.1% (611)1.4% (12)98.6% (854)
    Almost always7.9% (54)92.1% (626)8.9% (107)91.1% (1100)7.4% (74)92.6% (930)6.4% (75)93.6% (1099)
    A lot of the time27.2% (107)72.8% (286)27.7% (159)72.3% (414)26.6% (101)73.4% (278)21.6% (72)78.4% (262)
    Some of the time61.2% (372)38.8% (236)66.6% (582)33.4% (292)65.4% (282)34.6% (149)65.1% (218)34.9% (117)
    Almost never77.7% (153)22.3% (44)83.0% (200)17.0% (41)79.4% (100)20.6% (26)67.7% (42)32.3% (20)
    Never77.3% (34)22.7% (10)70.5% (31)29.5% (13)76.5% (13)23.5% (4)71.4% (10)28.6% (4)

     

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