Notifications when a patron is blocked
We recently had an academic blocked by PEC because he downloaded in excess of 100 titles in a month. We were not aware of any blocks in Proquest, and neither the library nor the patron were notified of the block; his access was just limited without explanation. We were informed that Proquest would remove the block at the end of the month, but that was not communicated either. A notification system needs to be in place if patron access is going to be affected.
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Fiona Sheppard
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