This paper sets out to understand the process of service industry subject formation as read through a combination of charter school policy handbooks and fast-food employee training manuals. I draw from the experience of teaching and organising in order to theorise two functions of subject formation, and a third ideological continuity holding that…

In response to the impact of the COVID-19 pandemic in 2020, companies around the world have suspended on-site jobs and adopted remote operations. Education and training in some companies are also being carried out through web-based teaching. In addition to bringing new challenges to traditional education and training, web-based teaching platforms…

This article is concerned with the literacy learning experiences of a group of female migrant domestic workers from Nepal and India who participated in weekly literacy support sessions at the Migrant Resource Centre in London. The article draws on qualitative research to explore the women's engagement with different forms of learning, and…

Staff and management of bars and restaurants are the key players in assuring responsible beverage service (RBS) and preventing the overservice of alcohol to intoxicated patrons. We conducted six focus group discussions (N = 42) with management and staff from bars and restaurants about RBS. We compared findings from these current discussions to…

Purpose: Although unlearning is considered an essential step for creativity, little is known about the relationship between team unlearning and employee creativity. The purpose of this study was to investigate the mediating role of individual reflection between team unlearning and employee creativity. Design/methodology/approach: The research…

The work of crafting sustainable solutions to complex policy problems requires decision makers and implementers to secure buy-in from a diverse set of stakeholders. Those stakeholders operate in policy ecosystems that span public, for-profit, nonprofit, and entrepreneurial sectors. This increasingly complex landscape requires schools of public…

The increasingly evolving context in manufacturing and service industries calls for more active learning approaches to easily grasp new business strategies, such as customer-centric operations management. The authors report on case-based courses about a specific customer-centric strategy namely mass customization. The courses echo the Kolb model…

Unlike many other graduate career pathways in the UK, the food industry does not have a cohesive competency framework to support employers, students and degree providers. Food sciences-based technical graduates are a significant proportion of the industry's graduate intake; this study aims to provide such a framework. Initial work involving a…

Newcomers to Canada with low proficiency in English or French often face challenges in the workforce (Kustec, 2012). While language classes provide workplace language training, not all newcomers are able to attend face-to-face classes (Shaffir & Satzewich, 2010), suggesting a need for outside the classroom, occupation-specific language…

Working in government can be a remarkable life experience for anyone but particularly for those who have trained in the worlds of medicine and public health. This article describes some lessons learned from a physician initially based in academic medicine and public health who has since spent more than a decade serving in leadership positions at…

The article focuses on the study of the role and importance of innovation, its classification, the problems of its application in the hotel industry with emphasis on the application of sensory marketing tools in the development of the innovative marketing mix within the hospitality industry. The article provides an analysis of the "seven…

Millions of customer services representatives are assessed each year by subject matter experts (e.g., recruiters, team leaders) in Asian contact centres to ensure good spoken communication skills when serving customers on the phones. In other workplace contexts, language experts are employed to do this work but in Asian contact centres, a…

This study offers a microhistory by exploring the impact regular smallpox outbreaks had on the lives of gentry families in seventeenth-century England. It particularly focuses on the question as in what way smallpox influenced upbringing and educational decisions and draws on a collection of personal letters of the Clarke family (1667-1710),…

There has been to date a long tradition of research in workplace discourse. The bulk of the research has focused on professional white-collar workplaces, but a handful of studies have examined working-class settings such as factories and building sites. This area of research has, however, been concerned with interactions involving co-workers.…

The urgency of the analyzed issue is due to lack of attention of heads of service companies to the theory and methodology of strategic management, methods and models of management decision-making in times of economic instability. The purpose of the article is to develop theoretical positions and methodical recommendations on the formation of the…