This chapter suggests strategies and tools for student affairs professionals to leverage digital data to measure student engagement and learning outcomes, and refine programs that enhance institutional reputation and improve student persistence. The construct of student engagement is traced from its theoretical origins to recent research…

This chapter explores the consequences of ideal worker norms for graduate student-parents in higher education and student affairs programs. Using Schein's (2004) levels of culture as a conceptual lens, this chapter considers the ways that programmatic structures and interactions with faculty and peers reflect and reproduce a culture across…

Pathways into student affairs careers may not always be clear or well defined. Often, student affairs professionals experience unconventional beginnings. Formal and informal relationships with faculty, staff and students in higher education may eventually inspire a career in student affairs. This process of socialisation positively influenced my…

Student affairs and adult education professionals in colleges and universities are inundated with increasing demands on resources, placing stress on allocation of time, energy, human capital, and finances. Contributing to these difficulties is an unprecedented level of oversight from government and from families of students. "Helicopter"…

The outbreak of COVID-19 and the lockdown measures that were widely implemented in response to the pandemic forced many of the forms of engagement and activities promoted by student affairs and services staff among students at universities to be curtailed or transformed -- at first, so that they entailed no interpersonal contact and later so that…

Using a funds of knowledge framework, this qualitative case study focuses on Latina/o staff in a college outreach program. Findings suggest the success of the outreach program is influenced by staff who have incorporated funds of knowledge into their professional practice. This study reveals that funds of knowledge are not only accumulated or…

Objective: To increase campus-wide wellness for student service members/veterans (SSM/Vs), student services professionals, healthcare providers, and faculty collaborated to implement the Social Ecological Framework (SEF) over a three-year project. Participants: One thousand six hundred and seventy eight SSM/Vs enrolled at a medium-sized doctoral…

The purpose of this collective case study was to discover the decision-making processes used by senior student affairs officers when making wicked decisions related to the retention of specialized, at-risk student populations. Wicked decisions are complex, resistant to resolutions, lead to other problems, and are essentially unique. In this study,…

Student success, accountability, and educational outcomes have been strongly emphasized in U.S. community colleges in recent years. For those individuals serving in community college student affairs, intentional commitment to standards and competencies in professional practice is essential in order to achieve institutional expectations and to meet…

The unique nature and mission of community colleges directly shapes the role and function of a senior student affairs officer (SSAO). Broadly, the community college mission is shaped by a vision of fulfilling several commitments to local communities. This includes admitting all applicants through an open access admissions policy and providing…

The growing political and social divide in the United States continues to impact campus communities. Issues like freedom of speech, racism, sexual misconduct, and hazing can quickly create deep philosophical divides. While those working in student affairs who have had unique academic training related to the holistic development of all students…

A large body of literature has explored the impact of compassion fatigue on individuals who work within various helping professions. Few studies, however, have sought to understand its impact on educators, more specifically student affairs professionals. As the number of students attending college with diagnosed mental health issues, and…

The standards for Master's Level Student Affairs Professional Preparation Programs, first published in 1986, were among the first standards published by the Council for the Advancement of Standards in Higher Education (CAS; Ebbers & Kruempel, 1992). With the latest revision in 2012, the CAS standards for preparation of student affairs…

This article describes the unique college and career preparation challenges faced by students experiencing homelessness (SEH), framed using a Social Cognitive Career Theory (SCCT) lens. The experience of homelessness presents barriers for secondary students, which can impact their college self-efficacy, outcome expectations of attending and…

U.S. higher education is under pressure to manage limited financial resources and increased expectations (Quintana & Hatch, 2017). As a sector within the 1,587 private, nonprofit institutions, the Council for Christian Colleges & Universities' (CCCU) 144 member and affiliate institutions mirror the challenges faced by the broader higher…