When a dynamic librarian like Sara Weissman, who launched one of the nation's first electronic reference services in Morris County, NJ, wonders what she's been doing with her time, you know you're in pretty heady company. Weissman was one of the 27 winners of the 2003 New York Times Librarian Awards. Expanded nationally this year from their…

Kimberly Martin is just 30, but she's been reinventing the Bonner Springs City Library since late 1998, even before she earned her library degree. Some 20 minutes west of Kansas City, Bonner Springs is a small town (service population around 10,000) in a bustling metropolitan area. Martin's goal is to provide service on a par with the larger…

When Kim Taney is not tending 80 workstations on the Webster Public Library's local area network, supervising the pages, working the reference desk, and advising libraries on how to improve teen services, she teaches ballet and choreographs her dance studio's productions. Choreography is a useful skill for someone with such a multifaceted life. As…

Texas A&M University Libraries has been testing virtual reference services since February 2004, but during the fall semester 2005, the Libraries began implementing and actively promoting the services to various target groups. Distance education students were identified as a primary target group for virtual reference services, and as of the…

During the 2001-2002 academic year, Augustana College Library (Rock Island, IL) and St. Ambrose University Library (Davenport, IA) began a unique joint venture of peer observation between the reference staff members of the two libraries. Librarians from each college took turns visiting the other library and conducting peer observations of…

This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…

After providing background to Continuing Professional Education (CPE) of librarians in Hungary, this article outlines the content of a course that seeks to make Hungarian librarians familiar with free Internet resources that are usable for library technical services and reference. One of the most important topics covered in the course is the…

The purpose of this study was to determine whether or not the reference interview is essential in the provision of public library reference service. A survey questionnaire was mailed to 125 small and medium sized public libraries throughout Ohio. The survey was administered in the spring of 1994 with a response rate of 56%. Respondents were asked…

The purpose of this document is to highlight some of the difficulties associated with retrieving information on Iran using Library of Congress Subject Headings (LCSH) and several other commonly used reference tools based on LCSH. Four subject areas concerning Iran are identified, and their treatment in LCSH and periodical indexes is analyzed. The…

Listing of resource guides for use in answering requests for film rental sources and film subject searches. (CH)

This paper discusses the applicability and adaptability for evaluating reference interviews in library science of the Arizona Clinical Interview Rating Scale (ACIRS), a process-oriented scale originally developed in 1976 at the Arizona College of Medicine to evaluate the interview performance of medical students. The analysis surveys the content…

A reference guide for online bibliographic searchers introduces and explains the major computer-searchable fields of the Educational Resources Information Center (ERIC) database, presents field access labels or commands of three online ERIC database vendors--BRS, DIALOG, and ORBIT--and lists the codes necessary for searching particular ERIC…

A survey of reference librarians working in 114 public libraries in metropolitan Chicago was conducted in 1983 to determine their acceptance of specific community information and referral (I&R) services, as defined by Thomas Childers in his nationwide survey of public libraries in 1978. A total of 106 responses to the 1983 survey were…

This workbook in library skills is designed to acquaint students with the facilities and resources of the North Dakota State University Library. Each chapter includes a brief discussion of the topic and a worksheet. The following topics are covered: (1) library tour; (2) the online catalog; (3) term and subject searches using the online catalog;…

Computerized literature searching allows the educator to become familiar with resources that help develop individual teaching styles and methods, enhance awareness of pupil needs, explain educational research and evaluation, and describe curriculum materials. This document introduces the fundamentals of computerized literature searching. The…