Describes results of a survey of Canadian academic libraries that was conducted to determine the provision of services to the disabled, i.e., students with visual, hearing, or motor deficiencies. External resources are described, the role of library staff is emphasized, and library policy statements concerning the provision of special services are…

As electronic objects challenge categorical distinctions central to library organization, efforts are being made to integrate these hybrids and new forms into traditional library systems and to recreate the stability of the print environment. Explores conceptual and theoretical issues raised by the proliferation of electronic objects and suggests…

How do academic libraries set about creating a body of knowledge and begin to convert traditional print collections to a digital format in order to satisfy what today's researchers want? This article examines previous methods of selection and collection building, and applies those supporting principles to today's collection-building efforts for…

Proposes that training paraprofessionals for routine reference desk service is an inexpensive way for libraries to allow professionals to address tasks such as long-range planning, policy making, and sophisticated information retrieval. Suggests that training should focus on specific questions that are likely to come up and on appropriate…

Describes the experiences of two health sciences libraries, at East Carolina University and at the University of Virginia, in developing electronic collections. Highlights include full-text, Web-based resources; licensing issues; joint access to electronic resources through consortia; collection development policies; and an electronic resource…

As student fees, print vs. electronic access, service quality expectations, and basic economics have an increasing impact on library operations, some academic libraries are taking a second look at the process of charging overdue fines. This article explores the contemporary environment on this issue. It offers as an example a compromise solution…

In response to its space limitations, the Robert Manning Strozier Library at Florida State University decided to reduce the size and rate of growth of its federal documents collection. The committee charged with the task decided that the first step was to codify selection/deselection procedures into a written policy. The policy had to be…

Written from the perspective of a working director, this book is a guide to setting fair and appropriate behavior rules and training staff in how to implement them. Policies for exhibit and meeting room use; issues surrounding street people, the mentally ill, and substance abusers; sexual deviancy and parental child abuse in the library;…

The objectives of this survey were: to gather information on the development of institutional information technology policies and guidelines for responsible computing and use of electronic information; to identify the scope of such policies and guidelines; and to determine the role of the library in the development and/or use of the policies and…

The purpose of this guide to local history resources in Ontario (Canada) public libraries is to evaluate current trends, problems, and innovations, including the use of new technologies. The guide was developed from a survey of Southern Ontario Library System (SOLS) members; a total of 58 libraries provided information about their local history…

There are many different approaches to the concept of "quality," which focus on both "what" defines the quality of a service and "who" defines quality. A study funded by the British Library (England) sought to define an approach to quality appropriate for the delivery and effective management of public library…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

The purpose of this study was to determine if a gap exists between the perceived expectation that Georgia elementary media specialists support intellectual freedom and their practice of materials selection. Randomly chosen media specialists were sent a questionnaire, results of which were analyzed using descriptive statistics. The majority of the…

A survey was developed for the Systems and Procedures Exchange Center (SPEC) to gather information on how Association of Research Libraries (ARL) academic libraries set salaries for new hires and how these libraries determine salary adjustments for professionals after employment. The survey was mailed to 103 ARL libraries, with 87 institutions…

This manual was designed to give student employees of the Mitchell Memorial Library at Mississippi State University an understanding of what to expect from faculty and staff, and what is expected of all student employees of the Library. In general, the manual is aimed at helping student employees: develop a philosophy of service and promote a…