Student conduct professionals find themselves balancing legal mandates, the needs of the community, and the needs of the student in decision-making. Theories such as the ethic of justice and the ethic of care can bring clarity to the decision-making process. This study examined several variables to predict the moral orientation of student conduct…

The "2018 National Association of College and University Business Officers (NACUBO) Student Financial Services (SFS) Benchmarking Study" provides data on student accounts and loan receivables, student payments, credit balance refunds, third-party payments, staffing, and expenditures for student financial service operations in fiscal year…

Racism is an ordinary, everyday system of oppression with which People of Color contend. Black people navigate a particular form of racism that is rooted in anti-Blackness, which describes a hatred white people, non-Black People of Color, and even some Black people exhibit toward Black people. Black people working in student affairs are not immune…

The purpose of this narrative study was to understand the stories of senior student affairs officers (SSAOs) in New England in navigating their roles with multiple stakeholder groups during the closing of a college or merger with another institution. At the heart of this research was understanding the ways in which SSAOs made sense of their lived…

This chapter illustrates how student affairs units participate in accreditation across regional agency expectations and program-level requirements. Strategies for student affairs units to engage in campus strategic planning processes to further highlight their contributions are also recommended.

Conceptual models for understanding the ways in which Asian American students engage in leadership and activism are interrogated. The chapter provides a discussion of implications for student affairs professionals working with Asian American student leaders and activists.

Professional development is learner-centered, where the responsibility to engage in further educational experiences belongs to the individual and is a critical way to prepare for career advancement. In higher education, cisgender women do not hold the majority of chief student affairs officers (CSAO) positions, which is unexpected given their…

This chapter describes the opportunity for senior student affairs officers (SSAOs) to develop an increased digital fluency to meet the needs of various constituencies in the digital age. The authors explore what a digital fluency is, how it might impact SSAOs' leadership potential, and the benefits for their respective divisions.

As colleges and universities are internationalizing their curriculum, there is a growing need for student affairs professionals to also become aware of and be familiar with internationalization and to become players in the global society. The present study focused on 12 participants who are currently student affairs professionals. The research…

Many institutions implement assessment teams as resources to develop faculty and staff knowledge of and confidence in programmatic assessment processes. Additional resources may include rubrics or peer review and feedback, but effectiveness of these resources is rarely evaluated. Programmatic assessment allows institutions to examine the impact of…

The term "Latinx" emerged recently as a gender-neutral label for Latino/a and Latin@. The purpose of this paper is to examine ways in which Latinx is used within the higher education context, and to provide an analysis of how the term can disrupt traditional notions of inclusivity and shape institutional understandings of…

Compassion fatigue describes what may happen when those whose role it is to provide care for others experience a diminished capacity for empathy. This is a natural consequence of engaging with people who are suffering. Empathy is important for caregivers in working with people who need support, and these empathetic relationships expose caregivers…

In this narrative inquiry study, we interviewed 5 graduate assistants who served as the primary point of contact for their public university's lesbian, gay, bisexual, and transgender (LGBT) student services. We were interested in understanding the structural challenges that affected these employees' experiences in their roles. Participants were…

This dissertation examines Burnout and Compassion Fatigue in Student Affairs Professionals actively working in various Student Affairs roles at small, residential colleges and universities within Southern California. The study investigates factors related to Burnout using the three constructs identified in Dr. Christina Maslach's Maslach Burnout…

This phenomenological study examined the lived experiences of 14 Student Affairs mid-managers. These mid-managers represented a variety of student affairs functional areas including Residence Life, Service Learning, Student Conduct, and Student Union/Activities/Government. Study participants met the following criteria: (a) mid-managers with at…