Purpose: Marginalization exists in many organizations, despite a zero-tolerance stance on discrimination, abuse and harassment. Human resource development (HRD) professionals are increasingly asked to respond to the calls for crucial conversations on race and diversity. However, traditional HRD methods and tools may not be sufficient to address…

The complexity school counselors' many roles can conflict with one another. Conflict also stems from how building principals perceive the roles of school counselor. This dysfunctional role conflict and ambiguity may lead to organizational stresses that negatively impact the ability to serve students well. Therefore, the purpose of this…

This study focused on the interrelationship of organizational culture and faculty governance at public research universities. The purpose of this study was to explore how universities responded in organizationally culturally appropriate ways to crisis situations that had the potential to strain shared decision-making processes. Through a…

The problem addressed by this qualitative case study is the lack of effective training for paraprofessionals to deliver systematic prompting to students with moderate-to-severe disabilities in the community setting. The purpose of this qualitative case study was to examine the perceptions of paraprofessionals, families, and community-based…

Entry-level student affairs professionals play a significant and influential role in the growth and development of college students. Despite the value of these entry-level professionals, attrition from the student affairs profession is a pressing issue (Renn & Jessup-Anger, 2008), primarily because 55% of student affairs professionals leave…

Hundreds of community colleges are attempting transformational pathway reform, also known as guided pathways, to improve student outcomes. This qualitative case study explored sensemaking and organizational learning, early processes of transformational change, among administrators, faculty, and staff implementing pathway reform in a California…

Purpose: The purpose of this study was to compare the perceptions of Mexican and US employees about effective and ineffective managerial behaviour. Design/methodology/approach: A qualitative multiple cross-case comparative analysis of findings obtained from two past emic replication studies of observed effective and ineffective managerial…

This chapter explores the nature of leadership education work and the development of leadership educator identity in a student affairs context through the lenses of seven colleagues in conversation with one another.

Workplace Bullying (WPB) can be toxic within institutions of higher education, and a major problem, carrying a wide range of consequences (Watanabe & Falci, 2016; Wright & Khatri, 2015). Instances of bullying in a work environment are defined as incivility that causes disruptive behaviors (Watanabe & Falci, 2016; Wright & Khatri,…

Rapid advances in technology have resulted in a worldwide drive to enhance science, technology, engineering and mathematics (STEM) workforces to remain internationally competitive and ensure economic prosperity. Despite this, there is ongoing debate about the best strategies for promoting STEM literacy and building national STEM competencies.…

The design of a school's physical space can improve student climate, influencing not only teachers' work, but also students' learning experiences. This evaluative case study of a rural U.S. school district's reform efforts was theoretically grounded in a four-dimensional school climate model. The author conducted an inductive thematic analysis of…

This qualitative study aimed to explore retention at human service organizations by identifying employees' level of attachment to their organization. The results of this study can directly impact the quality of care for individuals utilizing inpatient and outpatient substance use treatment services and increase the quality of employee experience.…

Service-learning, especially from a critical perspective, is a method of education that aims to bring students into relationships with community members to foster mutual understanding and give opportunity for shared learning and service. Universities that are compelled by their faith to seek justice may be the most effective at implementing…

The residential experiences of students with disabilities in higher education play a pivotal role in their overall campus education. However, little is known about the ways that staff who manage and support these residential environments understand and work with issues and concepts of disability. Utilizing constructivist grounded theory, this…

Purpose: Current study intends to examine key human resources practices (human capital, training and rewards) that influence employee commitment and service recovery performance (SRP) of Takaful industry agents in Southeast Asian region. The Takaful industry is facing stiff competition with conventional insurance industry in Malaysia and Indonesia…