Examines the promotional, training, legislative, research and publication, and cooperation activities of the Swaziland Library Association (SWALA). Makes recommendations including: membership-needs surveys; a strategic plan prioritizing legislation and training; administrative, leadership and communication improvements; and an increase in…

To give students a direct voice in library user policy and the library a point of contact with the student body, the Evans Libraries at Texas A&M University formed a Student Advisory Committee. The committee meetings provide a forum for student representatives, library administrators, and student liaisons to discuss concerns and proposed…

Focuses on the library service principles of multisensory thinking, respect for the question, and respect for the questioner as they relate to people with learning disabilities and all users. Discusses reading difficulties of people with dyslexia, along with audiotape and computer technologies that libraries can use. Presents approaches to the…

A Problem Task Force from the Fairfax County Public Library worked with other county agencies such as the police and social services to redesign a "Problem Behavior Manual" and present a training module for staff to better prepare them to deal with socially ill patrons. (Author/AEF)

Presents security procedures for protecting a library's computer system from potential threats by patrons or personnel, and describes how security can be breached. A sidebar identifies four areas of concern in security management: the hardware, the operating system, the network, and the user interface. A selected bibliography of sources on…

The Dallas Public Library surveyed 21 surrounding public library systems to help identify barriers that limit children's use of public libraries. Describes identified barriers, examines causes of the barriers, and offers possible solutions. Tables present study results and list discontinued and current library outreach programs. (JMV)

Discusses and compares results of a survey of teacher's perceptions of school libraries in Tokyo, Japan and in Honolulu, Hawaii that showed differences in policies, availability of trained school library personnel, and in the nature of school library development. Copies of the questionnaires used are appended. (Author/LRW)

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

Libraries throughout history have utilized some method of communicating resources and services to their communities. Verbal communication progressed into newsletters, event calendars, bookmarks, and posters. More recently, technological advancements have allowed individuals to communicate ideas beyond the confined pages of a book or newsletter and…

While university libraries have a long tradition of preserving scholarship, they are less experienced in the technology-dependent and computer networked environment. By taking advantage of current activities and expertise that exist in various parts of the institution, policies and practices can be linked that will engender long-term…

The Association of Specialized and Cooperative Library Agencies (ASCLA) formed an Americans with Disabilities Act (ADA) Assembly in 1992, and one of its first projects was to prepare this publication by collecting samples of library-produced ADA-related documents. Its aim is to help libraries increase levels of compliance and public awareness. The…

The American Library Association (ALA) expresses the basic principles of librarianship in its "Code of Ethics" and in the "Library Bill of Rights" and its interpretations. All library system and network policies, procedures or regulations relating to electronic resources and services should be scrutinized for potential…

This handbook provides public libraries with a source of hints, ideas, and suggestions to increase the diversity of their personnel in a non-discriminatory manner and with equality in personnel policies. The guide includes the following sections: (1) Why This Handbook?; (2) Getting Started; (3) Policy Statement--creating a policy, examples, and…

In order to identify other libraries' policies regarding public access to personal computers, the Hudson Library and Historical Society sent a survey to the reference and/or informational services librarians in the 18 public libraries of the Cleveland (Ohio) Public Library Consortium. The purpose of the 32-item questionnaire was to determine if…

In support of the stated goals and objectives of Lane Community College (LCC) in Oregon, the college library is developing a unified program of library and media resources and services. The purpose of the program is to enhance instruction and learning in a manner consistent with the philosophy and curriculum of the college. The goals of the…