Student affairs (SA) professionals have advanced from being generalists to specialists. Protivnak, Paylo, and Mercer (2013) discussed the perceived value of counselor preparation by functional area. We pose that counseling skills are used by student affairs professionals across a variety of functional areas. In the current mixed-method study, 60…

Increasing access for underrepresented cohorts to higher education has long been a priority internationally, and Australia is no exception. While universities offer a range of services in the areas of Equity, Career Development and Academic Advising (ECDAA) to support student success, there is little understanding of how these student-facing…

Drawing on interviews with 70 college peer socialization agents (PSAs) across 42 U.S.-based institutions of higher education, this study explores how PSAs create "underlives" (Goffman, 1961) in response to their roles and expectations for communicating institutional messages about diversity. Findings from this study illuminate the ways…

Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…

Science students face specific challenges associated with their field of study. The purpose of this study was to assess science students' use of support services and programs, identify barriers to use and group differences, determine professors' and staff's familiarity with programs and solicit ideas from all participants about what programming…

Student conduct administrators are charged with crafting and enforcing an institution's code of conduct equitably for all students. Few administrators are in a position to disrupt or end a student's college career. Public institutions' administrators function as state actors and must uphold the student rights protected in the landmark 1961 Dixon…

Although the number of international students in Canadian colleges has been increasing rapidly, colleges' internationalization activities have received less attention than those of universities. This article examined how Canadian colleges discuss international students in their official internationalization strategy documents. Conducting critical…

This study examined whether there are statistically significant relationships between academic advisors' demographic characteristics, advising-related variables, institutional variables, organizational context variables, and burnout during the COVID-19 pandemic. We used a national sample of academic advisors' survey data collected from February to…

Student Affairs professionals report concerns of stress, burnout, work-life balance issues, overall job satisfaction, and unrealistic demands and expectations often resulting in employees exiting the field (Boehman, 2007; Evans, 1988; Lorden, 1998; Marshall et al., 2016; Mullen et al., 2018; Rosser & Javinar, 2003; Ward, 1995). The COVID-19…

Preparing graduates for full-time employment following graduation has become an increasing concern for universities. Student services departments who employ students have been tasked with providing intentional development opportunities for them. At Arizona State University those opportunities have been taken on by professional staff members (PSM)…

In the spring of 2020, the US Department of Education updated Title IX guidelines addressing the way campuses investigate gender-based violence. This paper explores how then Vice President of Student Affairs at Phoenix College handled changes to Title IX compliance in the early months of the Coronavirus pandemic while also transitioning to remote…

There is a gap in student affairs divisions when using a standard for assessment at the divisional level. While there is extensive literature on assessment within student affairs divisions, there is little to no information on the assessment of student affairs divisions. This study employs an exploratory quantitative research methodology to…

This mixed-methods action research study delves into the decision-making processes of students, with a specific focus on Arizona State University Housing as a case study. It also explores the potential role that Arizona State University Housing professionals can play in facilitating the flow of essential information to aid in these decision-making…

A college degree typically helps graduates earn more when they enter the labor force and is a key driver of economic mobility. However, many students who enroll in college do not finish, reflecting numerous academic, financial, and social emotional barriers students may face to succeeding in college and completing a degree, from being…

This study sought to understand Latinx student servingness through the lens of Latinx student affairs employees working at Hispanic Serving Institutions. Interviews were conducted with 20 student affairs employees, all except one worked at a Cal State campus. The interview protocol was developed using the Hispanic Serving Institution conceptual…