A description of two projects (secretarial handbook and memo pad and personalized stationery) for use in teaching the duplication process that will capture the interests of students in an advanced typewriting class. (HD)

Technological changes and downsizing are affecting office occupations. Educators should concentrate on helping students develop the following: teamwork skills, troubleshooting, work ethic, understanding of organizational culture, ability to cope with change, telephone skills, and lifelong learning attitudes. (SK)

Data from British secretarial students, lecturers, employers, and secretaries were used to construct a generic model of the secretary role. Discrepancies were found between the work world and the curriculum. National Vocational Qualifications had little impact on curriculum restructuring. (SK)

Provides an overview of five scales that are used to measure computer anxiety: Computer Anxiety Index, Computer Anxiety Scale, Computer Attitude Scale, Attitudes toward Computers, and Blombert-Erickson-Lowrey Computer Attitude Task. Includes background information and scale specifics. (JOW)

Extensive use of the telephone by businesses should cause business educators to look at the objectives of the telephone unit. In addition to telephone personality, voice characteristics, listening skills, and the use of the directory and yellow pages, the telephone unit can be expanded to include telephone features, special equipment, and…

A study collected information about office automation trends, office personnel job profiles, and existing curricula. A curriculum conference was held to design and validate a modular curriculum for office automation. (SK)

According to survey responses from 404 of 532 office personnel, 81.7% enjoy working with computers; the majority save files on their hard drives, use disk labels and storage files, do not use subdirectories or compress data, and do not make backups of floppy disks. Those with higher degrees, more computer experience, and more daily computer use…

A training program at IBM's Austin, Texas, site came about because of a critical shortage of secretaries. The administrative services department decided to recruit candidates from overstaffed departments--including manufacturing--and to train them to become secretaries in six weeks. (Author/JOW)

A survey of 429 secretarial/clerical trainers received 191 responses emphasizing that postsecondary office systems curricula should focus on communication and human relations skills, technology-related applications, telephone techniques, transcription, and keyboarding accuracy. (SK)

Responses from 217 graduates with 2-year degrees in office systems identified tasks and responsibilities performed by office support staff. A majority felt that a four-year degree would be beneficial in finding a job and obtaining promotions. (JOW)

Educators need to know which skills and tasks administrative employers are using. The results of this study revealed that higher-level skills are used more by experienced than by entry-level employees. Experienced employees performed more computer tasks and embraced technology more readily. Neither group was required to have certificates or…

Curriculum materials are provided for courses to be taught in business labs, including typing I, advanced and production typing, office procedures (clerical and secretarial), recordkeeping, accounting I and II, consumer math, and business law. Introductory materials include suggestions for setting up labs and a listing of required and suggested…

This instructor's guide and student activity packet (together with a slide/tape presentation not available here) comprise a module for the postsecondary office occupations education competency area of recognizing skills necessary for employment in a business office. Modules for other competency areas are available separately. The purpose is stated…

This instructor's guide and student activity packet (together with a slide/tape presentation not available here) comprise a module for the postsecondary office occupations education competency area of time management. Modules for other competency areas are available separately. The purpose stated for the module is to help students obtain basic…

An analysis was undertaken of the self-perceived role of administrative office managers in participative management. The primary purpose of the study was to enable office educators to develop relevant instructional programs based on current practices found in the business world. Data were compiled from 132 usable questionnaire responses returned…