Although postmodernism suggests multiple realities, the predominant view of workplace learning is that realities are explainable in terms of competency-based standards, uniform syllabi, and narrow beliefs about how learning should be managed and measured. These practices are linked with image, market share, power, and control in enterprises. (SK)

This study sought to determine the extent to which technical training utilizes accepted evaluation techniques. Results showed that technical training evaluation practices were essentially the same as those reported for training in general and suggests the need for a new research agenda on organizational training decisions-making processes.…

Explains the ENRICH approach to learning that merges theory and practice for industrial settings. Incorporates learning theories at the individual, group, and organizational level for knowledge construction and discusses four types of learning: reflection in action with semantically related resources, domain construction, community of practice…

Discussion of training effectiveness measurement highlights a study that investigated the extent to which trainees' perceptions of the applicability of what they learned, gathered immediately after training, can predict perceptions of actual application of the training six months after they return to the job. Considers whether support affected the…

Purpose: The purpose of this paper is to evidence the emergence of new forms of work organisation which if observed could be seen as consistent with the concept of the "learning factory". This is attempted through reporting the views of those workers engaged in team based operations and reflects upon the emerging role of first-line and…

This paper is about a study, which has been carried out at a chemical production facility in Izmir, Turkey during the spring of 2006 using Participatory Action Research process in a training course exploiting Learning Management System. The system has been tested with 12 chemists working in this factory. The technical training course was carried…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

This booklet examines the training required by staff employed in housekeeping departments in the hotel and catering industry. It details specifications of particular tasks--baths/cloakrooms; service pantries and utility rooms; beds; furniture/fittings; floors/walls and ceilings; carpets/upholstery/soft furnishings; linen handling; linen room work;…

Following a discussion of the history of the apprenticeship system, the present system and its drawbacks are described. The future of the apprenticeship system in relation to technological, social, and industrial changes is discussed. The type of training that industry must provide in the next 30 years is described. (DB)

The person responsible for skills training in an industrial company has a greater role to play than simply linking hardware and people. The training department should also contribute to the organization's productivity. (SK)

In an endeavor to help line managers achieve effective management training and development programs, ten common but serious mistakes in management training are summarized. (DS)

The author discusses new computer-assisted instruction (CAI) programs, the advantages of the CAI approach to individualized instruction, and possible steps to overcome industry's reluctance to utilize CAI in industrial training. (AG)

The British iron and steel industry training board has developed a training approach called investment appraisal of training. This approach is a forward-looking appraisal in which the estimated costs ofthe proposed training activity are balanced against benefits accruing in fi nancial terms from improved performance. (DS)