The experience of undergraduate students in American higher education is curated by student affairs and student services professionals. However, there is not a great deal of scholarship focusing on how these practitioners' leadership style impacts this experience. This study seeks to analyze how student affairs and student services directors'…

The goal of this qualitative case study was to determine what institutional processes and practices have been developed in relationship to mass shootings and gun violence, as well as how mass shootings in educational settings impact the way a campus responds and prepares a safety plan. Through speaking with threat assessment team members, student…

The unprecedented growth of universities in recent years has meant that there are more students with learning disabilities attending courses. Consequently, universities have had to adapt, improve and create new resources to ensure greater inclusivity. These resources, their design, and development are managed by inclusion support services, aiming…

Adjudication of allegations of student misconduct in campus living facilities is one of many responsibilities often held by residence hall staff. After receiving an incident report, these administrators may address concerns like roommate conflicts, fire safety, vandalism, and alcohol consumption with their residents in formal or informal meetings…

This multiple-case study sought to understand how senior student affairs officers engaged in crisis leadership and decision making during the COVID-19 pandemic's first year. Five themes emerged from the research: (a) influence of institutional structure and culture on decisions, (b) uniqueness of COVID crisis decision making, (c) engagement and…

The COVID-19 pandemic placed an immense amount of stress on student affairs professionals, who were exposed to numerous potentially traumatic events as a result of changing workplace environments, health and safety risks, and their emotional support of students. This study explored the impact of supervisor emotional maturity on supervisee trauma…

This study explores the process in which Asian American and Native American Pacific Islander-Serving Institutions (AANAPISI) build the capacity of Asian American and Pacific Islander (AAPI) student affairs professionals and faculty. Findings suggest that AANAPISIs systematically incorporate multilayered initiatives that validate staff and faculty…

The student affairs profession has been aware of a high attrition rate for young professionals for over 40 years. Research into the phenomenon previously sought to identify the rate of attrition and factors leading to attrition. There is a gap in the literature regarding how these young professionals come to make the decision to change careers.…

Using testimonios, this study shares experiences of how structural inequalities impact self-care, wellness, mentoring, and career-related mobility of womxn of color in mid-senior-level student affairs roles at PWI's. Testimonios revealed three themes: how they engaged in self-care and wellness, challenges with self-care and wellness, and dreams of…

The study aimed to achieve two main objectives: first, to investigate the presence and nature of emotional labor within student affairs; and second, to explore the correlations between emotional labor and both individual and organizational well-being among student affairs professionals. This research examines the intricate interconnections between…

The sustainability of the student affairs profession continues to be questioned, as is the conditions influencing attrition and "burnout" of those working in the student affairs profession over time. Therefore, understanding the workplace conditions of midlevel student affairs administrators continues to be an important area of inquiry…

Latinx undergraduate student enrollment has dramatically increased over the past 20 years. However, this growing representation of Latinx students has not come with a parallel increase in the number of Latinx higher education administrators. This dearth in Latinx administrators is especially alarming because students who are able to build…

This macro-level, mixed methods contribution analysis evaluates the influence of students' unions internal communication response to the COVID-19 pandemic on staff motivation. Recognising the role individual interpretation and perception play in the receipt of such messages, this paper seeks to understand which motivating factors union managers…

Now in its thirteenth year, the "2021 Student Financial Services Benchmarking Report" has become a key component in our efforts to help institutions compare their key financial indicators against national averages and self-selected institutional peer groups. [For the 2020 report, see ED608471.]

International graduate students are a unique population that face specific challenges that affect their campus integration (Arthur, 2017; Burdett & Crossman, 2012; Sharma, 2019). The role of student affairs professionals and staff includes developing and integrating all students, including international graduate students, on-campus (Di Maria,…