If the resort city of Anaheim, California, home of Disneyland and its "imagineers," marked a departure from the urban reality of the typical American Library Association (ALA) annual conference, it was impossible, at this 2008 meeting, to avoid urgent library issues. How do libraries maintain their value and cultural presence as users…

The Thesaurus for Education Systems in Europe (TESE-2009 edition) is a multilingual thesaurus and a robust information retrieval tool focusing on European education systems and policies. It is specifically designed to cover the indexation needs of the Eurydice network and to facilitate information retrieval on Eurydice's central website. It can…

Academic reference librarians continually observe that many students are embarrassed about not knowing how to use the library and are reluctant to approach the reference desk. The theory of library anxiety offers an explanation, proposing that a fear of being in and using libraries serves as a psychological barrier, hindering many university…

While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.

Many corporations are embracing knowledge management (KM) to capture the intellectual capital of their employees. This article focuses on KM applications for reference work in libraries. It defines key concepts of KM, establishes a need for KM for reference services, and reviews various KM initiatives for reference services.

To what extent do librarians use print and online sources? Librarians recorded and categorized questions and answer sources for a 4-month period. The results show that the print sources accounted for 9.38% of those used; online sources accounted for 58.54%. Only 173 print titles, out of 9587, were used.

Readers' advisory (RA) librarians use appeal to translate between readers and books, to make connections between readers and myriad other title possibilities based on the effects of the story. Appeal addresses the elements of books that readers respond to, the features that "draw a reader into a book" and help shape a particular reading…

This study examines the use of chat in an academic library's user population and where virtual reference services might fit within the spectrum of public services offered by academic libraries. Using questionnaires, this research demonstrates that many within the academic community are open to the idea of chat-based reference or using chat for…

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…

What types of information sources do masters and doctoral (M and D) students at Tshwane University of Technology (TUT) use most, how do the patterns of use differ across subject disciplines and faculties, and to what extent does the Library and Information Services (LIS) keep or provide access to the journals that are mostly used by M and D…

Presents opinions on the rapid growth of online databases and advice for users gathered from nine experts in the information field. (MES)

The authors present their tribute to the beleagured but dauntless reference librarian. (Author/SJ)

Includes four articles that relate to ready reference, including a list of publishers' toll-free telephone numbers and Web sites; how to obtain an ISBN (International Standard Book Number) and an ISSN (International Standard Serial Number); and how to obtain an SAN (Standard Address Number), for organizations that are involved in the book…

While a growing number of the digital reference services in libraries have become part of collaborative reference networks, other entities that serve similar information-seeking needs such as special collections and museums have not joined these networks, even though they are answering an increasing number of questions from off-site patrons via…

For the past several years, many in the library profession have questioned the relevance of reference librarians in the digital age. With so much information available online, are reference librarians even still needed? The author believes they are--probably even more so today than ever. It is precisely the vast proliferation of electronic…