A qualitative and quantitative content analysis was conducted of all text-based synchronous online chats at an oral communication peer tutoring center throughout a semester. As a comparative benchmark, chats at the same university's main library were analyzed over the same time period. The library's chats were much more heavily weighted toward…

Alumni houses and centers can seem like mysterious, stately structures to students and others crisscrossing campus. These buildings are usually constructed to serve alumni first and foremost, but by also allowing access to students, other campus departments and offices, and the community at large, alumni associations can bring these buildings to…

Information Resource Management--State University System of Florida (IRM-SUS) is the primary collector and provider of data concerning state universities that is used to make sound education policy decisions. The office provides technical assistance to those using the information, state and federal reporting support, those supplying information,…

Information technology (IT) is becoming increasingly pervasive throughout society as more data is digitally processed, stored, and transferred. The infrastructure that supports IT activity is growing accordingly, and data center energy demands have increased by nearly a factor of four over the past decade. This dissertation investigates how…

During hearings in the late 1980s on education legislation, the frustrated chairman of the Education and Labor Committee of the U.S. House of Representatives, Rep. Gus Hawkins (D-CA), would sometimes lean over to his chief counsel and ask: "Why can't these people agree on the facts? If they did that, we could solve these problems quickly." That…

This booklet highlights the important work of the more than 100 Parent Training and Information Centers (PTIs) and Community Parent Resource Centers (CPRCs) funded by the U.S. Department of Education, Office of Special Education Programs. The report includes data on the numbers of parents and professionals served by Parent Centers, outcomes of the…

The authors report the results of a cross-class project involving sophomore-level students in an Operations Analysis (OA) class with junior-level students in an Operations Management (OM) class. The students formed virtual teams and developed a simulation model of a call center. The OM students provided the management expertise, while the OA…

The Comprehensive Education Data and Research System (CEDARS) is a longitudinal data system managed by the Washington State Office of Superintendent of Public Instruction (OSPI) to collect, store and report data related to students, courses, and teachers in order to meet state and federal reporting requirements, and to help educators and policy…

The Comprehensive Education Data and Research System (CEDARS) is a longitudinal data system that will allow Washington's Office of Superintendent of Public Instruction (OSPI) to collect, store and report data related to students, courses, and teachers in order to meet state and federal reporting requirements and to help educators and policy makers…

This article addresses workplace culture in academic libraries as an aspect of organizational success in achieving on-the-job diversity. It introduces a conceptual framework in the form of selected indicators as measurements of cultural integration in the workplace. Characteristics of organizational cultural health are also identified in order to…

Key to the dissemination of evidence-based addiction treatments is the exchange of experiences and mutual support among treatment practitioners, as well as the availability of accurate addiction training materials and effective trainers. To address the shortage of such resources, the United Nations Office on Drugs and Crime (UNODC) created…

The social work library at USC provides a case study of an academic library's transition to an information center service model. Analysis of the collection, user community, Web 2.0 applications, and Web usage data demonstrates how the changes facilitated library services and information literacy instruction. (Contains 6 tables and 3 figures.)

This publication follows the tradition of publishing selected papers from Pacific Islands Association of Libraries, Archives and Museums (PIALA) annual conferences. The volume begins with a listing of the members of the PIALA 2008 Planning Committee, the Officers and Executive Board, and Acknowledgements, followed by the Schedule of Events and a…

Purpose: To obtain first-hand data on the main challenges in preserving digital resources in libraries, archives and information centres in China. Design/methodology/approach: The data in this paper have been acquired by e-mail questionnaire. The conclusions are based on feedback from 57 respondents, distributed in 14 provinces in China, who work…

Marquette University, established in 1881, is a private Catholic, Jesuit institution located in the heart of Milwaukee, Wisconsin. The university has a student population of more than 11,000 and more than 2,000 faculty and staff. In its effort to continually improve crime prevention and emergency preparedness Marquette's Department of Public…