Peer reviewed
Direct linkERIC Number: EJ997786
Record Type: Journal
Publication Date: 2003-May
Pages: 6
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0004-9670
EISSN: N/A
When "Best Value" May Not Quite Say What It Means: A Reflection on Measuring Quality in Public Services in the United Kingdom
Trickey, Keith
Australian Library Journal, v52 n2 p179-184 May 2003
A review of the development of the United Kingdom obsession with "value for money", and the performance indicators that have led to the current "best value" approach that is working through the public sector in the United Kingdom. I hope to identify the values and problems with the approach offering a salutary warning to those considering following this approach. The basic tools for this approach have been formulated by the Audit Commission.
Descriptors: Foreign Countries, Reflection, Public Sector, Performance Factors, Educational Indicators, Measurement, Public Libraries
Australian Library and Information Association. P.O. Box 6335, Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail: enquiry@alia.org.au; Web site: http://www.alia.org.au
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom
Grant or Contract Numbers: N/A
