ERIC Number: EJ969414
Record Type: Journal
Publication Date: 2012
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0160-8061
EISSN: N/A
An Investigation of Response Generalization across Cleaning and Restocking Behaviors in the Context of Performance Feedback
DeRiso, Anthony; Ludwig, Timothy D.
Journal of Organizational Behavior Management, v32 n2 p140-151 2012
The impact of task clarification and performance feedback on cleaning and restocking behaviors on both targeted and nontargeted behaviors was analyzed using an AB multiple baseline design across behaviors. Task clarification was presented on an enlarged poster to the serving staff at a fine dining restaurant. Group performance feedback was delivered in the form of letter grades on a daily chart. The first intervention focused on cleaning tables, chairs, and floors, which resulted in a 63% increase over baseline. The second intervention application focused on the restocking of side stations, which resulted in a 47.5% increase over baseline. Response generalization was noted among nontargeted cleaning behaviors in the restaurant bathrooms with a 48% increase in cleaning and a 44% increase in restocking behaviors over baseline. (Contains 3 figures.)
Descriptors: Dining Facilities, Sanitation, Job Performance, Behavior Change, Intervention, Feedback (Response), Generalization, Performance Factors, Check Lists, Facility Inventory
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A