This article is excerpted from "Who's Watching the Babies? Improving the Quality of Family, Friend, and Neighbor Care" by Douglas R. Powell ("ZERO TO THREE," 2008). The article explores questions about program development and implementation strategies for supporting Family, Friend, and Neighbor (FFN) caregivers: How do programs and their host agencies prepare to work with the relatively unfamiliar population of FFN caregivers? What are effective ways to find and engage informal providers? What methods are useful in responding to the needs and interests of FFN providers?