Reflective practice means that teachers must subject their own teaching beliefs and practices to critical examination. One way of facilitating reflective practice in ESL teachers is to encourage them to engage in classroom observations as part of their professional development. This paper reports on a case study of a short series of classroom observations in which this author, acting as a facilitator, aided a novice teacher as she negotiated her first year of teaching ESL. The classroom observation process included the use of a method of using seating chart observation record, or SCORE chart, to help a novice teacher not only to become more aware of her classroom practices, but also to improve her instruction. (Contains 2 figures.)