Schools today require many individuals to work together to attain learning goals since no school functions without broad, active involvement of all community members. In addition, successful school improvement efforts operate well when there is a coherent vision for student achievement. While principals are aware of the need to include disparate voices in school discussions, there is often a glaring absence of key participants such as support personnel, including secretaries and clerks, paraprofessionals, custodians, security personnel, and cafeteria managers. To prove this point, textbooks about school leadership rarely address the role support personnel play. Instead, custodians, secretaries, and others are often depicted solely as people who school administrators need to deal with as part of their work each day. However, it is nearly impossible for a principal to lead a school toward being a true learning community without the involvement of all, including non-certificated staff who are often relegated to second-class status. Principals must appreciate the importance of everyone who works in a school feeling valued, listened to, and above all, respected as a contributor to the success of the school. Office workers, custodial staff, and food service workers are a school's invisible heroes. In this article, the authors present some of their concerns, derived from many conversations with staff members, and ways that principals can ensure that schools maximize their contributions to successful schools.