The move to providing flexible delivery of university subjects and courses urged by government policy raises a number of issues for support staff. Whatever "flexible learning" might mean, there are hardware, software, training and attitudinal issues which are central to the work of support staff. This paper will address some of the issues for students and staff, related to equity and access, information literacy and online communication, and the impact this has on the work of support staff, though reflection on practical experience as an "expert" learner. Traditionally support staff have had to cope with the demands of on-campus academics and students using technology, but will now have to assist staff with developing course materials, and provide for off-campus students the same level of information and support as they do for students on campus. This has implications for traditional ways of delivery including workshops as well as more complex development of online documentation providing advice and pathways to resources. Increasingly, the role of support staff is changing from a purely technical one to that of a partnership with academic staff in developing new ways of working.