A semi-structured focus group prompted interaction among 23 human service undergraduates prior to a unique service-learning experience that involved completing a horticultural project and case management tasks with at-risk youth living in a locked psychiatric residential treatment center. The focus group provided an opportunity for university students to voice expectations and concerns, clarify roles, and build cohesion prior to beginning the project. Researchers analyzed the focus group discussion transcript for content. Several themes emerged: excitement/anticipation (e.g., personal growth, learning and contribution), anxiety/apprehension (e.g., professional-client relationship, academic challenges and personal emotions), and mixed feelings specific to the horticultural aspect of the project. The focus group helped faculty create a reassuring climate, reduced student anxiety and facilitate group cohesion.