Kristin and Jon Erickson know that communication and collaboration are key to success. As the parents of Karly, a child with special needs, the Ericksons experienced first-hand the trials and tribulations that go along with managing the care of a person with disabilities. They found themselves frustrated by a lack of available tools for parents like themselves to track and share information and ultimately collaborate with the people making a difference in Karly's life. Kristin, an active business and community leader, and Jon, an Internet technologist, saw the opportunity to put the skills they had honed in their careers to use in a way that would profoundly and positively impact the lives of the individuals in their own family, and the lives of parents around the world. This article presents an interview with the Ericksons who are the co-founders of Parlerai (parlerai.com), the world's first Augmentative Collaboration service. French for "shall speak," Parlerai captures the Ericksons' desire to help children like Karly have a voice.