Using a symbolic object such as a model as a source of information about something else requires some appreciation of the relation between the symbol and what it represents. Representational insight has been proposed as essential to success in a symbolic retrieval task in which children must use information from a hiding event in a scale model to find a toy hidden in a room. The two studies reported here examine and reject a proposed alternative account for success in the model task. The results with 2.5-year-olds and 3-year-olds show that children's successful use of a scale model cannot be attributed to the simple detection of the correspondences between the objects in the two spaces. A higher-level representation of the model-room relation (i.e. representational insight) is required. The results are discussed with respect to the coalescence of multiple factors in determining performance in the model task.