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ERIC Number: EJ737882
Record Type: Journal
Publication Date: 2006
Pages: 10
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0891-4222
EISSN: N/A
Physician-Parent Communication as Predictor of Parent Satisfaction with Child Development Services
Galil, Aharon; Bachner, Yaacov G.; Merrick, Joav; Flusser, Hagit; Lubetzky, Hasia; Heiman, Nurit; Carmel, Sara
Research in Developmental Disabilities: A Multidisciplinary Journal, v27 n3 p233-242 May-Jun 2006
The purpose of this study was to assess the level of parental satisfaction with services of a child development center and to evaluate the physician-parent dimensions of communication. A total of 90 parents to children with disability ranging in age from 6 months to 6 years participated in the study (84% response rate). Attitudes regarding parental communication with physicians were evaluated by 15 items clustered into three factors, which expressed different dimensions of communication: caring, collaboration and interest. Parents ranked their general satisfaction with the center's services relatively high as well as their evaluations of physician behavior of caring, collaboration and interest. Positive and statistically significant correlations were found between the studied communication dimensions and general satisfaction. However, collaboration was the only dimension that explained the variability on general satisfaction in a multivariate analysis. The collaboration of the physician with the parents was a key factor to explain parental general satisfaction with child rehabilitative services. Collaboration, which is associated with processes such as mutual decision making and sharing of responsibility, should be nurtured, in order to increase parents' general satisfaction with the services given.
Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://bibliotheek.ehb.be:2131
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A