Structure of Perceptions of Service Quality in Libraries: A LibQUAL+ Study.

Thompson, Bruce; Cook, Colleen; Heath, Fred

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Peer reviewed

ERIC Number: EJ678465

Record Type: Journal

Publication Date: 2003

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1070-5511

EISSN: N/A

Structure of Perceptions of Service Quality in Libraries: A LibQUAL+ Study.

Thompson, Bruce; Cook, Colleen; Heath, Fred

Structural Equation Modeling, v10 n3 p456-64 2003

Used confirmatory factor analysis to evaluate the score integrity of LibQUALl+, an instrument to measure perceptions of library service quality. Results for 60,027 graduate and undergraduate students suggest that the model implied by LibQUAL is reasonable and invariant across independent samples and fits all three major subgroups of library users. (SLD)

Descriptors: College Students, Evaluation Methods, Factor Structure, Higher Education, Library Services, Models, Reliability, Scores, Structural Equation Models

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A