Ready-Reference Resources and E-Mail Reference on Academic ARL Web Sites.

Stacy-Bates, Kristine K.

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ623521

Record Type: Journal

Publication Date: 2000

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1094-9054

EISSN: N/A

Ready-Reference Resources and E-Mail Reference on Academic ARL Web Sites.

Stacy-Bates, Kristine K.

Reference & User Services Quarterly, v40 n1 p61-73 Fall 2000

Examines the design characteristics of ready-reference and email reference pages on the Web sites of 110 academic libraries in the Association of Research Libraries (ARL). Characteristics examined included the wording of page titles and links, organization schemes, timeliness, and additional means of communication available between patron and librarian. (Author/LRW)

Descriptors: Academic Libraries, Communication (Thought Transfer), Electronic Mail, Higher Education, Library Services, Reference Services

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A