Providing Services to Virtual Patrons.

Hulshof, Robert

Notes FAQ Contact Us

Back to results

ERIC Number: EJ586348

Record Type: Journal

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1091-0808

EISSN: N/A

Providing Services to Virtual Patrons.

Hulshof, Robert

Information Outlook, v3 n1 p20-23 Jan 1999

Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)

Descriptors: Computer Selection, Computer Software, Electronic Libraries, Electronic Mail, Futures (of Society), Internet, Library Personnel, Library Services, Policy Formation, User Needs (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A