Responses from 251 of 831 public sector administrators yielded no single idea or definition of work force diversity; 43.5% believed it was the same as equal employment opportunity/affirmative action, 40.5% thought it was different. Of individual characteristics of diversity, 94.9% selected race, 85.1% gender. Existing diversity programs were thought to have significant positive effects. Predicted negative effects were believed less likely. (SK)