The Voice of the Customer (The Quest for Quality).

Wiley, Ann L.

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Peer reviewed

ERIC Number: EJ479273

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0049-3155

EISSN: N/A

The Voice of the Customer (The Quest for Quality).

Wiley, Ann L.

Technical Communication: Journal of the Society for Technical Communication, v40 n4 p774-77 Nov 1993

Describes Quality Function Deployment (QFD), a systematic method for assessing customer requirements and integrating them into the design and production of any product. Applies QFD to the writing of computer manuals. (SR)

Descriptors: Methods, Technical Writing, User Needs (Information), User Satisfaction (Information)

Publication Type: Guides - Non-Classroom; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A