Peer reviewedERIC Number: EJ478866
Record Type: Journal
Publication Date: 1994
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0033-3352
EISSN: N/A
Evaluating TQM: The Case for a Theory Driven Approach.
Wilson, Laura A.; Durant, Robert F.
Public Administration Review, v54 n2 p137-46 Mar-Apr 1994
Total quality management interventions and assessments must be more theory grounded and contingency based to advance understanding of its applicability, potential, and pitfalls in the public sector. Two-step and stage-state evaluative models can be used to ameliorate its shortcomings. (JOW)
Descriptors: Evaluation Methods, Models, Program Evaluation, Public Sector, Theories, Total Quality Management
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
