ERIC Number: EJ470996
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0164-534X
EISSN: N/A
Implementing a Help Desk at a Small Liberal Arts College.
Actis, Bev
CAUSE/EFFECT, v16 n3 p27-29,35-36,52 Fall 1993
Planning for a computer use "help desk" at Kenyon College (Ohio) was constrained by very limited resources. However, careful and thorough planning resulted in a low-budget, homegrown, but highly effective facility. Staffing, training, staff communication, and marketing the service were essential elements in its success. (MSE)
Descriptors: College Administration, Computer Oriented Programs, Cost Effectiveness, Efficiency, Higher Education, Information Services, Information Technology, Liberal Arts, Marketing, Organizational Communication, Program Descriptions, Program Development, Small Colleges, Staff Utilization, Technological Advancement
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
