Evaluating Public Sector Information Systems: Satisfaction versus Impact.

Rocheleau, Bruce

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Peer reviewed

ERIC Number: EJ466256

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0149-7189

EISSN: N/A

Evaluating Public Sector Information Systems: Satisfaction versus Impact.

Rocheleau, Bruce

Evaluation and Program Planning, v16 n2 p119-29 Apr-Jun 1993

Evaluated police information systems in 149 Illinois police departments using satisfaction and impact measures. Police report high rates of satisfaction but little impact on operations and decision making beyond that of a positive impact on reporting capacity. Police generally do not view these systems as sources of decision support. (SLD)

Descriptors: Decision Making, Information Needs, Information Systems, Information Technology, Organizational Communication, Police, Public Sector, Reports, Satisfaction, Users (Information)

Publication Type: Reports - Research; Speeches/Meeting Papers; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: Illinois

Grant or Contract Numbers: N/A