Peer reviewedERIC Number: EJ428001
Record Type: Journal
Publication Date: 1991
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0022-0078
EISSN: N/A
Industry Characteristics and Consumer Dissatisfaction.
Singh, Jagdip
Journal of Consumer Affairs, v25 n1 p19-56 Sum 1991
A sample of 1,000 households provided 155 responses regarding dissatisfaction with automobile repair service, 166 for medical care, and 176 for grocery shopping. Analysis supported Hirschman's theory of the impact of "loose monopoly" conditions on consumers' choice of responses to marketplace dissatisfactions. (SK)
Descriptors: Adult Education, Consumer Education, Economic Research, Responses, Satisfaction, Service Occupations
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
