The Step Approach to Reference Service.

Wilkinson, John P.; Miller, William

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Peer reviewed

ERIC Number: EJ183834

Record Type: Journal

Publication Date: 1978

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The Step Approach to Reference Service

Wilkinson, John P.; Miller, William

RQ, 17, 4, 293-300, Sum 78

This study of reference service measurement in support of professionalism for librarians eliminates the directional vs. reference query distinctions and looks at all reference desk transactions in terms of the number of distinct and definable judgments they require for resolution. (Author/JAB)

Descriptors: Library Science, Library Services, Measurement, Reference Services

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