Across the Desk: 100 Years of Reference Encounters.

Rothstein, Samuel

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Peer reviewed

ERIC Number: EJ173979

Record Type: CIJE

Publication Date: 1977

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Across the Desk: 100 Years of Reference Encounters

Rothstein, Samuel

Canadian Library Journal, 34, 5, 391-7, Oct 77

The author presents the reference process as viewed by several published reference interview authorities. Emphasis is on personality and communication skills rather than technical expertise. (JAB)

Descriptors: Communication Skills, Interviews, Librarians, Library Services, Reference Services

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