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ERIC Number: EJ1456855
Record Type: Journal
Publication Date: 2025
Pages: 9
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1360-3108
EISSN: EISSN-1460-7018
Seeing the Bigger Picture: An Investigation into the Impact of Process Mapping on the Management of Change in a University Library
Angela Jones-Evans
Perspectives: Policy and Practice in Higher Education, v29 n1 p22-30 2025
This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research approach is used to bring the subject librarians together to draw book ordering process maps, identify on the maps where perceived problem areas lie and discuss potential solutions. Analysis of the empirical data suggests that process maps used in an action learning setting are impactful in terms of demonstrating readiness for change, showing where change is needed and creating a vision for change. The value of investigating the impact of process mapping through the lenses of different change models is discussed and the applicability of this approach to other professional services settings in higher education is explored.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom
Grant or Contract Numbers: N/A