'Learn with NALA' is an online learning service provided by Ireland's National Adult Literacy Agency (NALA). It supports the development of adult literacy, numeracy, and digital literacy skills at Levels 1 to 3 on the Irish National Framework of Qualifications (NFQ) through a virtual learning environment (VLE) and associated supports. This case study describes the service and discusses how adult education principles are put into practice through the service. The article presents key findings from a recent research project which used statistical data, a learner survey, and focus groups to better understand the profile and experience of learners using Learn with NALA. The findings highlight areas of good practice and their impact on learners.