ERIC Number: EJ1451988
Record Type: Journal
Publication Date: 2024
Pages: 19
Abstractor: As Provided
ISBN: N/A
ISSN: N/A
EISSN: EISSN-2064-2199
Exploring Degree-Seeking International Student Satisfaction through the Example of a Hungarian University
Bálint Szabó; Lilla Paulics; Anita Kéri
Hungarian Educational Research Journal, v14 n4 p446-464 2024
International student satisfaction has become a widely studied topic with the emergence of English-language study programs in higher education institutions (HEIs). Numerous studies arose in connection with understanding what factors influence international student satisfaction, determining service elements as crucial indicators of student satisfaction. There is limited research on understanding international student satisfaction in Hungary, explicitly focusing on degree-seeking mobility. Therefore, the current study analyses international students' satisfaction through the example of a Hungarian university to uncover the factors affecting satisfaction and to determine points for improvement of unsatisfied needs. Based on the questionnaire findings, an importance--satisfaction analysis (ISA) was conducted to depict international students' pain points visually. The focus group discussion and the affinity diagrams revealed that international students need more free-time activities and opportunities to connect outside the university. In addition, usability testing highlighted crucial missing information from the university mentor organisation webpage, while the results of the online questionnaire showed that there is an urgent need to develop university services. Besides determining points for improvement, this study provides insights into utilising a comprehensive, novel methodology in researching degree-seeking mobile students in Hungary.
Descriptors: Foreign Countries, College Students, Foreign Students, Student Satisfaction, English (Second Language), Second Language Learning, Cultural Activities, Student Personnel Services, Student Attitudes
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Hungary
Grant or Contract Numbers: N/A