ERIC Number: EJ1451613
Record Type: Journal
Publication Date: 2024
Pages: 25
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0951-354X
EISSN: EISSN-1758-6518
Cognitive, Affective and Behavioural Repercussions of Perceived Quality in Tourism Vocational Education: Insights from Self-Determination Theory
Rejane Santana da Silva; Gustavo Quiroga Souki; Alessandro Silva de Oliveira; Luís Sérgio Gonçalves Vieira; Manuel Serra
International Journal of Educational Management, v38 n6 p1710-1734 2024
Purpose: This study aimed to investigate the influence of the perceived quality by students regarding their experiences in vocational schools in tourism, hospitality and food service on cognitive and affective responses (satisfaction, self-efficacy expectations and self-regulation strategies of motivation for learning - SRSML) and commitment (behavioural response). Design/methodology/approach: A cross-sectional survey was conducted with 454 students from twelve Turismo de Portugal IP-affiliated schools. The theoretical framework was rooted in Self-Determination Theory (SDT) and PLS-SEM, using ADANCO 2.3 software to test the proposed model. Findings: Perceived quality by students concerning their school experiences are socio-contextual factors that directly influence their satisfaction and self-efficacy expectations (cognitive and affective responses). Satisfaction and self-efficacy expectations positively affected SRSML. Finally, satisfaction and the SRSML positively impacted the students` commitment to schools (behavioural response). Originality/value: This study contributes to academia by comprehensively addressing 16 perceived quality dimensions within vocational education. It aligns with SDT, revealing that socio-contextual factors affect students' cognitive, affective, and behavioural responses. Additionally, it demonstrates positive relationships between student satisfaction, self-efficacy expectations, SRSML, and students' commitment to vocational education institutions. This study emphasises the multidimensional nature of perceived quality, urging educational institutions to address tangible and intangible dimensions to develop strategies to provide high-quality experiences, increasing students` satisfaction, self-efficacy expectations, motivation, and commitment.
Descriptors: Foreign Countries, Vocational Schools, College Students, Tourism, Hospitality Occupations, Food Service, Affective Behavior, Self Efficacy, Educational Quality, Student Behavior, Cognitive Development, Student Satisfaction, Self Determination, Self Management, Student Educational Objectives, Student Motivation, Student Reaction
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Portugal
Grant or Contract Numbers: N/A