Purpose: This study examines the web accessibility issues faced by users with disabilities when using ChatGPT, a popular chatbot. It is crucial for users with disabilities to have barrier-free access to Internet communications technology to be on par with other users. Because of its roots in artificial intelligence (AI) technology, ChatGPT can empower individuals with various abilities, providing access to the Internet and potentially leading to a substantial boost in digital inclusion for these users. Design/methodology/approach: The researchers focused on ensuring ease of access to ChatGPT's webpage to achieve the study objective. They conducted manual testing with a visually impaired researcher. They used axe DevTools and Accessibility Insights to investigate the target page's three most commonly used states for accessibility issues. Findings: The researchers identified substantial and crucial web accessibility issues on the target page. These issues resulted in frustration and hindered complete access to information about ChatGPT's features. The researchers stress the significance of prioritising web accessibility and urge web designers to integrate Web Content Accessibility Guidelines (WCAG) standards into the initial stages of web development rather than addressing them as corrective measures. Given the United Nations' recognition of access to information and communication technology (ICT) as a pivotal Sustainable Development Goal (SDG) for users with disabilities, it is imperative to elevate web accessibility to foster their economic self-reliance and independence. This study underscores this imperative. Research limitations/implications: In this study, researchers assessed the accessibility of ChatGPT on the Google Chrome and Microsoft Edge browsers. This investigation could potentially be broadened to encompass additional web browsers. Furthermore, the researchers focused on three distinct states of ChatGPT: the initial default state, the subsequent output state and the third state, which represents errors on the target page. Further, developers can employ the results to enhance the accessibility experience for users with varying abilities who interact with ChatGPT. Originality/value: Following a comprehensive examination of the current body of literature, the study pinpointed a gap in research, highlighting the necessity to conduct accessibility assessments for ChatGPT with regard to these particular users.